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"I hereby confirm that my personal information below are accurate, and consent to Lotte Coralis Viet Nam to collect and use as follows regarding to register Lotte service.
1. Information Require: Name(in English),Phone number, E-mail.
2. Retention period of personal information Personal information is retained from the date of consent until one (1) year.
3. Refusing to consent to the collection is allowed, but there would be limitation of services.
I agree with Lotte's collection and use of my personal information for Lotte Service registration.
(We consider you agree with above contents about personal information collection by ticking checkbox and 'Send Enquiry' button)."

I Agree With Lotte's Policy

Report Center

We uphold ethical management through systematic compliance policies.

WHISTLEBLOWING REPORT FORM

COMPLIANCE POLICY

1. Whistleblowing Misconduct

  • Bribery, corruption, or the giving/receiving of improper benefits.
  • Financial or accounting fraud (e.g., falsification of documents, inflated records, concealment of revenue, etc.).
  • Abuse of authority or position for personal gain and/or to the detriment of the Company.
  • Insulting, offensive behavior, sexual harassment, workplace harassment, or discrimination.
  • Leakage, disclosure, or misuse of confidential information or the Company's trade secrets to third parties without authorization.
  • Violations of occupational safety, health, or environmental regulations.
  • Retaliation or adverse treatment against whistleblowers.
  • Any other acts in violation of laws, the Code of Conduct, or the Company's internal labor regulations.

2. Confidentiality Commitment

All reports shall be received and handled under strict confidentiality; the identity and lawful rights of the whistleblower shall be fully protected.

3. Whistleblowing Report Contents

  • Please fill out the information below.
  • Language: Vietnamese or English
  • Within three (03) days from the date of submission, Compliance Team shall notify the whistleblower of the receipt of the case through the contact information provided.

In urgent cases, please contact Compliance Team via email at compliance@lotte.vn or hotline: 024.3333.6023.

Required Information
Optional Information
Attach file(s) (image, message, email, etc.)

4. Consent to the Collection and Use of Personal Data

The whistleblower confirms that the personal information provided above is true and accurate, and hereby consents to the collection and use of such personal information as follows:

Purpose of Collection and Use: The information is collected for verification, processing, and responding to the contents of whistleblowing reports

Scope of Collection: This includes name, contact information, access history, IP address, and any other necessary data to ensure accurate verification.

Retention Period: Personal information shall be retained throughout the process of verification and case handling, and shall be deleted immediately once the purpose of collection has been fulfilled.

* Please read carefully the above agreement on the collection and use of personal information and select the appropriate option.

* You have the right to refuse the collection and use of the aforementioned personal information. However, in the event of refusal, the whistleblowing report will not be recorded and cannot be forwarded to Compliance Team for review and handling.

Lotte Property & Development Vietnam Co., Ltd. and Lotte Coralis Vietnam Co.,Ltd regard compliance with laws, ethical standards, and transparency as the foundation of sustainable development. Through this Compliance Policy, the Companies are committed to establishing a workplace environment founded on integrity, transparency, and fairness for all employees, while at the same time reinforcing the firm trust of customers, business partners, and the broader community.

Article 1. Purpose

  • To support the Board of Directors in ensuring that the Company’s operations are conducted in compliance with applicable laws, internal regulations, and ethical standards.
  • To manage compliance risks, thereby safeguarding the Company’s reputation and legal standing.
  • To strengthen the internal control system, ensuring transparency, accountability, and compliance across all operations.
  • To identify, prevent, and address misconduct related to ethics, human rights, corruption, fraud, abuse of power, harassment, or discrimination.

Article 2. Scope of Application

All employees and the Company’s Board of Directors undertake to comply with the provisions and to fulfill all obligations set forth in this Policy.

Article 3. Principles of Compliance

  • To comply strictly with internal regulations, procedures, and policies.
  • To act with transparency and integrity, without condoning or concealing acts of fraud, bribery, or corruption.
  • To respect human rights and foster a fair working environment free from discrimination.
  • To maintain confidentiality of information and use personal data in accordance with applicable laws.

Article 4. Duties of the Compliance Team

  • To advise and support the Board of Directors in implementing, monitoring, and updating the compliance policy.
  • To manage compliance risks and propose preventive and corrective measures upon detection of violations.
  • To maintain and oversee the internal control system, ensuring transparency and accountability in operations.
  • To receive, safeguard, and process reports of violations in a fair and objective manner.
  • To conduct training and communication activities to enhance compliance awareness among all employees.
  • To cooperate with relevant departments and competent authorities, when necessary, in handling compliance-related matters.

Article 5. Disciplinary Measures for Violations

Any act in violation of laws, this Policy, or internal regulations shall be subject to review and handling in accordance with the nature and severity of the violation, including but not limited to: internal disciplinary actions; compensation for damages caused to the Company or any third party (if applicable); or referral to the competent authorities in cases involving violations of law.

The Company ensures that all disciplinary measures are applied fairly, transparently, and in accordance with the law.

Article 6. Protection of Whistleblower Identity

The Company is committed to maintaining the strict confidentiality of whistleblowers’ identities and all related information, and to preventing any form of retaliation, discrimination, or disadvantage against individuals who report violations. At the same time, the Company shall endeavor to protect victims and other related parties from any adverse consequences arising from the reporting of violations.

Article 7. Commitment of the Board of Directors 

By effectively complying with Vietnamese laws, including but not limited to the Criminal Code, the Civil Code, the Labor Code, the Law on Anti-Corruption, the Law on Gender Equality, the Law on Cybersecurity, and the Law on Denunciations, together with the implementation of a whistleblowing system, the Company not only ensures full compliance with national legislation but also endeavors to achieve fairness and transparency in corporate governance.

The Company’s Board of Directors affirms its commitment to building and maintaining a culture of compliance as a core value, ensuring that all operations are conducted on the basis of transparency, accountability, and sustainable development. This constitutes a key factor in creating a working environment for all employees and the Company’s business partners.

General Director of Lotte Property & Development Vietnam Co., Ltd and Lotte Coralis Vietnam Co., Ltd

MR. SEOL DONG MIN

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